Question 1

What is VanMan?

Accepted Answer

VanMan is software built specifically for moving companies. It handles scheduling, job management, invoicing, customer communications, and more — all from one place. It replaces the spreadsheets, whiteboards, and scattered tools most removalists use to run their business.

Question 2

Who is VanMan for?

Accepted Answer

VanMan is designed for moving and removalist companies of all sizes — from owner-operators with one truck to large businesses with a fleet. If you schedule moving jobs, manage a crew, and invoice customers, VanMan is built for you.

Question 3

What countries do you support?

Accepted Answer

VanMan is available in New Zealand, Australia, the United Kingdom, and the United States. Pricing is displayed in your local currency, and features like Xero integration and SMS are configured for your region.

Question 4

How much does it cost?

Accepted Answer

VanMan is a single all-inclusive plan with no per-user charges. Every feature is included. Pricing varies by region — visit our pricing page for current rates in your currency.

Question 5

Is there a free trial?

Accepted Answer

Yes! Every new account starts with a 14-day free trial with full access to every feature. No credit card is required to start.

Question 6

Can I cancel anytime?

Accepted Answer

Absolutely. There are no lock-in contracts. You can cancel your subscription at any time from your billing settings, and you’ll keep access until the end of your current billing period.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) through Stripe. Bank transfer is available on request for annual plans.

Question 8

Does VanMan have a mobile app?

Accepted Answer

Yes. VanMan has native iOS and Android apps for your entire team. Drivers see their assigned jobs and track delivery time. Operators can create jobs, process payments, and send invoices. Admins get full access to everything.

Question 9

Can I send SMS to customers?

Accepted Answer

Yes. VanMan includes built-in SMS and email communications. You can create reusable templates with variables (customer name, date, address) and send messages directly from any job.

Question 10

Does it integrate with Xero?

Accepted Answer

Yes. VanMan has a two-way Xero integration. Generate invoices from completed jobs with one click and they sync straight to Xero — contacts, line items, and payment statuses all stay in sync.

Question 11

Can my drivers use it?

Accepted Answer

Yes. Drivers get a simplified mobile view showing their assigned jobs for the day. They can tap to call customers, navigate to addresses via Google Maps, track delivery time, and add notes — all from the app.

Question 12

How long does setup take?

Accepted Answer

Most companies are up and running within an hour. The onboarding wizard walks you through adding your company details, trucks, and team. You can start scheduling jobs on day one.

Question 13

Can I import data from my old system?

Accepted Answer

Yes. VanMan supports CSV import for contacts and job history. If you need help migrating data from another system, our support team can assist with the process.

Question 14

Do you offer migration help?

Accepted Answer

Yes. If you’re moving from another tool or a complex spreadsheet setup, our team can help you plan and execute the migration. Contact support to discuss your needs.

Question 15

Where is my data stored?

Accepted Answer

Your data is stored securely in cloud infrastructure hosted in data centres with SOC 2 compliance. Data for NZ/AU customers is stored in the Asia-Pacific region.

Question 16

Is it secure?

Accepted Answer

Yes. VanMan uses industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), secure authentication via Clerk, and regular security audits. All payment processing is handled by Stripe.

Question 17

Is my data backed up?

Accepted Answer

Yes. We perform automated daily backups with point-in-time recovery. Backups are stored in a separate geographic region for disaster recovery.

Question 18

Do you comply with NZ Privacy Act?

Accepted Answer

Yes. VanMan complies with the New Zealand Privacy Act 2020, the Australian Privacy Act, UK GDPR, and US data protection requirements. Our privacy policy details how we collect, use, and protect your data.

Question 19

How do I get help?

Accepted Answer

You can search our help center for guides and tutorials, or contact our support team via the in-app chat or email. We also have a getting-started guide series that walks through every feature.

Question 20

What are your support hours?

Accepted Answer

Our support team is available Monday to Friday, 8am–6pm NZST. We aim to respond to all enquiries within 4 business hours. Urgent issues are prioritised.

Question 21

Do you offer training?

Accepted Answer

Yes. New customers get access to our getting-started guide series in the help center. For larger teams, we offer personalised onboarding sessions via video call. Contact support to arrange one.

Frequently asked questions

General

Pricing & Billing

Features

Setup & Migration

Security & Privacy

Support

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