5 Tips to Run a More Profitable Moving Company

Running a moving company is hard work. Between juggling schedules, managing crews, chasing invoices, and keeping customers happy, it's easy to lose sight of the bigger picture. Here are five practical tips that successful removalists use to stay profitable.

1. Quote accurately the first time

Underquoting is one of the fastest ways to erode your margins. When you quote too low to win the job, you end up absorbing the extra time and fuel costs yourself. Over a month, those small losses add up to thousands.

Build a quoting process that accounts for:

• Travel time between pickup and delivery (use Google Maps, not gut feel)
• Access difficulty — stairs, narrow driveways, long carries
• Volume of items — get a detailed inventory upfront, not just "a few rooms"
• Time of year — peak season (December–February in NZ/AU) commands higher rates

2. Reduce no-shows with automated reminders

No-shows and last-minute cancellations kill your revenue. A truck sitting idle because a customer forgot their booking is money lost that you can't recover.

Send automated SMS reminders:

• 48 hours before — "Your move with [Company] is confirmed for [Date] at [Time]"
• Morning of — "Your crew is on the way! Expected arrival: [Time]"

Most customers appreciate the communication, and it dramatically reduces forgotten bookings.

3. Get paid faster

The gap between completing a job and getting paid is where cash flow problems start. Every day an invoice sits unsent is a day your money is stuck.

Best practices for getting paid fast:

• Invoice on the day — don't wait until the end of the week
• Offer multiple payment methods — bank transfer, credit card, cash
• Send invoices via SMS — customers open texts faster than emails
• Follow up at 7 days — a polite reminder is usually all it takes

4. Look after your crew

Your drivers and operators are the face of your business. Happy crews provide better service, stay longer, and reduce your hiring costs.

Simple things that make a difference:

• Start on time — nobody wants to wait around for a late schedule
• Provide clear job details — address, access notes, customer contact
• Invest in good equipment — trolleys, blankets, straps that actually work
• Communicate — a quick morning message sets the tone for the day

The best moving companies treat their team as their biggest asset, because they are.

5. Track your numbers

You can't improve what you don't measure. At a minimum, track:

• Jobs per week and the trend over time
• Revenue per truck — is every vehicle earning its keep?
• Quote-to-booking conversion rate — how many enquiries become jobs?
• Average job value — are you growing or shrinking?

These numbers tell you where to focus. If your conversion rate is low, your quoting process might need work. If revenue per truck is dropping, you might need to adjust routes or pricing.

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Running a profitable moving company comes down to getting the basics right, consistently. Quote well, communicate with customers, invoice fast, look after your team, and know your numbers. Do those five things and you'll be ahead of most of your competition.