Adding conditions and delays
Adding conditions and delays
Conditions and delays make your workflows smarter by adding branching logic and timed pauses.
Condition nodes
A condition node evaluates a rule and branches the workflow into two paths — one if the condition is true, and another if it is false.
For example, you could add a condition after a "Job status changed" trigger that checks whether the new status is "Completed." If true, the workflow sends a thank-you SMS. If false, it does nothing.
Add a condition node
Drag a Condition node from the palette onto the canvas. Connect it to the previous node.
Configure the rule
Click the condition node to set the rule. Choose the field to evaluate (e.g. job status, truck name, booking source) and the comparison (equals, contains, is not empty).
Connect both paths
Draw a line from the True output to the next action. Optionally, draw a line from the False output to a different action or leave it unconnected to do nothing.
Delay nodes
A delay node pauses the workflow for a specified duration before continuing. This is useful for sending follow-up messages after a waiting period.
For example, you might send a review request email 2 hours after a job is completed — not immediately.
Drag a Delay node onto the canvas, connect it between the trigger and action, and set the duration (minutes, hours, or days).
Combine conditions and delays for powerful workflows. For example: when a job is completed, wait 2 hours, then check if a review has been received — if not, send a reminder.
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