Unified Inbox

Every customer message in one place

Email and SMS in a single inbox, with every inbound message kept — matched or not. Assign each one to a job in a click, reply from your own mailbox, and never lose an enquiry to a busy Monday again.

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Key benefits

Why Unified Inbox

The advantages that make the difference for your moving business.

Nothing arrives and disappears

Every inbound email and SMS is stored, whether or not it matches a job. A fresh enquiry, a customer writing from a different address, a text from an unknown mobile — it all lands on the Unassigned tab instead of sitting unread in a mailbox nobody owns.

VanMan suggests the right job

When a message arrives, the sender's email address and phone number are matched against your job contacts. Any match is offered as a one-click assignment — and assigning an email takes the whole conversation, and its attachments, onto the job.

Replies come from your real address

Outbound email goes out through your connected Gmail or Outlook mailbox, so it arrives from your business address, lands in your Sent items, and threads properly for the customer. Templates fill themselves in from the job, and your own signature is appended.

One list, two channels, one queue

Email and SMS side by side in a two-pane list you can read threaded or flat. Filter by channel, search across everything, and work the Unassigned tab until it is empty — a state you can actually reach before lunch. The sidebar carries a live unread count, so you know there is something waiting from anywhere in the app.

Assign to a job in one click

Suggested jobs appear at the top of the assign dialog, matched on who sent the message. Pick one and the message files onto that job's Messages tab, its attachments become job attachments, and the whole email thread comes with it. The job's side panel sits right there in the message pane, so you can change a status or a truck without leaving the message that asked you to.

Reply without switching apps

Reply to email or SMS from the same screen. Apply a shared or personal message template and it renders with that job's data — customer name, dates, addresses already filled in. Attach photos and PDFs, append your signature, and watch the Sent tab for delivery status so a bounced quote never goes unnoticed.

It keeps itself in sync

Gmail and Outlook push new mail to VanMan the moment it arrives. Because those subscriptions can lapse quietly, VanMan also polls on a schedule you choose — and repairs the subscription when it finds it has expired. There is a Sync button in the header for when you are waiting on one specific reply.

Works with

The whole conversation, attached to the work

The Inbox sits on top of your email integration and SMS. Every message you assign becomes part of the job's record — alongside its notes, photos, costs and activity trail.

Email Integration Job Management

Email Integration

Connect your Gmail or Outlook account and VanMan automatically captures every email that mentions a job number — linked to the right job, with attachments stored and full threading.

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Customer Communications

Send automated SMS and email updates to customers at every stage of their move. Use templates with smart variables to save hours on repetitive messages.

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Job Management

Manage the full lifecycle of every moving job — from the initial enquiry through to completion and invoicing. Everything about a job lives in one place.

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