Customer Communications

Keep customers in the loop

Send automated SMS and email updates to customers at every stage of their move. Use templates with smart variables to save hours on repetitive messages.

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Key benefits

Why Customer Communications

The advantages that make the difference for your moving business.

Send booking confirmations in seconds

Pre-built templates with variables like customer name, date, and address. Hit send and the right details fill in automatically.

Track every message

Every SMS and email is logged against the job. See delivery status, open rates, and the full conversation history.

Templates save hours

Create templates for confirmations, reminders, follow-ups, and review requests. Stop typing the same message over and over.

Smart message templates

Build templates with variable placeholders — customer name, move date, pickup address, driver name. When you send, VanMan fills in the details automatically. Create templates for every stage of the job lifecycle.

Messaging from inside the job

Send SMS or email directly from the job page. The full message history is right there — every message sent, received, and its delivery status. No switching to another app.

Delivery tracking and incoming SMS

Track whether messages were delivered and read. When customers reply by SMS, their responses appear in the job — so your whole team can see the conversation.