Customer Communications
Keep customers in the loop
Send automated SMS and email updates to customers at every stage of their move. Use templates with smart variables to save hours on repetitive messages.
Messaging panel with SMS and email templates
Key Benefits
Why Customer Communications
The advantages that make the difference for your moving business.
Send booking confirmations in seconds
Pre-built templates with variables like customer name, date, and address. Hit send and the right details fill in automatically.
Track every message
Every SMS and email is logged against the job. See delivery status, open rates, and the full conversation history.
Templates save hours
Create templates for confirmations, reminders, follow-ups, and review requests. Stop typing the same message over and over.
Smart message templates
Build templates with variable placeholders — customer name, move date, pickup address, driver name. When you send, VanMan fills in the details automatically. Create templates for every stage of the job lifecycle.
Message template editor with variables
Messaging from inside the job
Send SMS or email directly from the job page. The full message history is right there — every message sent, received, and its delivery status. No switching to another app.
Messaging panel on job detail page
Delivery tracking and incoming SMS
Track whether messages were delivered and read. When customers reply by SMS, their responses appear in the job — so your whole team can see the conversation.
Delivery status indicators and incoming messages
Works With
Messages tied to every job
Communications are linked directly to jobs. Your team always has context when talking to customers.
Related
You might also like
Features that work great alongside this one.
Job Management
Manage the full lifecycle of every moving job — from initial enquiry through to completion and invoicing.
Learn moreOnline Bookings
An embeddable booking form that lets customers request quotes and book moves directly from your website.
Learn moreMobile App
iOS and Android apps for drivers, operators, and admins — update jobs, capture photos, and communicate on the go.
Learn moreReady to try Customer Communications?
Start your free 14-day trial and see how VanMan transforms your moving business.
No credit card required. Free for 14 days.