Incidents & Damage Reporting

Log damage before it becomes a dispute

A field incident and damage reporting system for your crews. Log damage, injuries, near-misses and property issues from the truck — with AI-assisted photo assessment — then triage everything from the office and follow up with the customer in one click.

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Key benefits

Why Incidents & Damage Reporting

The advantages that make the difference for your moving business.

AI photo damage assessment

Your crew snaps a photo and AI identifies the item, describes the visible damage, judges whether it looks repairable, and suggests a severity — so a report is logged in seconds, mid-job.

Structured, evidence-backed reports

Every incident captures a type, severity, and where it happened on the job — pickup, in transit, or drop-off — with a photo attached and stored securely against the record.

Nothing slips through

The office triage dashboard shows every incident as 'Needs action' or 'Actioned', with filters for on-a-job versus off-job, so issues are seen and dealt with — not forgotten.

Report from the truck in seconds

When something goes wrong on a move, the crew opens the mobile app, takes a photo, and AI does the heavy lifting — identifying the item (e.g. 'Dining chair — timber, mid-century'), describing the damage, and drafting a title and severity. The crew confirms, adds a note, and it's logged. No paperwork, no waiting until they're back at base.

Triage everything from the office

Every incident flows into a web dashboard where office staff can see what needs action at a glance. Filter by status, and by whether the incident happened on a job or off-job, so the right person can pick up each issue and close it out.

Follow up with the customer in one click

For incidents tied to a job, staff can email or SMS the affected customer straight from the incident — with the relevant damage photo already attached — and jump to the linked job. The whole loop, from damage to customer conversation, stays in one place.