Customer Communications

Sending an SMS from a job

Send an SMS message to a customer directly from the job detail page in VanMan.

Sending an email from a job

Send an email to a customer directly from the job detail page in VanMan.

Creating and editing message templates

Build reusable SMS and email templates with smart variables for common customer messages.

Using template variables

Use smart variables in message templates to auto-fill customer names, dates, addresses, and more.

Understanding delivery statuses

Track the delivery status of SMS and email messages sent to customers from VanMan.

Managing incoming SMS replies

See and respond to customer SMS replies directly within the job conversation in VanMan.