Account & Billing

Managing your subscription and billing

Where billing lives in VanMan, and how it is handled through the Stripe billing portal.

Updated 19 July 2026 · 3 min read

Billing lives at Settings > Billing, under the Organization group. Only Admins can see it — Office Admins and every other role cannot.

What you will see

The Billing settings page showing a Subscription card reading No Subscription with Plan: VanMan Pro (all features included), and a No Billing Setup card reading 'Your account was created before billing was enabled. No action is required.'
The Billing page. Many accounts show 'No Billing Setup' — that is normal and needs nothing from you.

The page shows your Subscription status and your Plan, which is VanMan Pro (all features included) — there is a single plan, not tiers.

Many accounts show a "No Billing Setup" card reading "Your account was created before billing was enabled. No action is required." If that is what you see, that is the whole story — your access is not affected, and there is nothing to set up, cancel, or pay. Do not go looking for a plan chooser or a payment form; for your account there isn't one.

When billing is set up

If your account has billing enabled, the page shows a single button that hands you off to Stripe's hosted billing portal — labelled Manage Billing (or Add Payment Method during a trial).

VanMan does not have its own billing screens. Invoices, payment methods, and cancellation all live in Stripe's portal, not in VanMan. The Billing page is a doorway to Stripe, not a billing UI of its own — so the buttons and forms you use for those tasks are Stripe's, and this help centre cannot show them.

There is no monthly-versus-annual toggle and no in-app plan switching. VanMan is a single plan with all features included.

Tutorial: check your billing status

Open Billing

Go to Settings > Billing. If you cannot see it in the settings nav, you are not an Admin — billing is Admin-only, so ask whoever holds that role.

Read the Subscription card

It shows your status and Plan: VanMan Pro (all features included). One plan, everything included.

If you see 'No Billing Setup'

You are done. That message means your account predates billing being switched on, your access is unaffected, and there is nothing to do. There is no button because there is nothing to manage.

If you see a Manage Billing button

Click it. You leave VanMan for Stripe's secure billing portal, where the actual invoices, card details, and plan controls live. Everything financial happens there, not in VanMan.

Come back when you are done

Changes made in Stripe's portal apply to your account. Return to VanMan by closing the portal tab or using its back-to-site link.

Team access is separate from billing. Adding, removing, and re-roling people happens at Settings > Users, not here — see inviting team members.

Can't find what you need?

Our support team is here to help.

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