Customising booking form fields
Add, remove, or reorder fields on your online booking form to capture the information you need.
The VanMan booking form comes with a set of default fields, but you can customise it to collect the specific information your business needs from customers.
Navigate to Settings > Booking Form and scroll to the Fields section. Here you can see all current fields and their status.
Toggle optional fields on or off depending on what you need. Core fields like customer name, email, phone, and addresses are always included. Optional fields such as preferred move date, inventory list, number of bedrooms, and special instructions can be enabled or disabled.
Click Add field to create a custom field with your own label. Custom fields let you ask for specific information such as "Do you need packing supplies?" or "Is there lift access?" Choose between text, dropdown, or checkbox field types.
Click Save to update the form. Changes apply immediately to both the embedded widget and the direct link.
Only ask for information you genuinely need. Shorter forms get more completions. If you can gather additional details during a follow-up call, keep the initial form lean.
Removing a field does not delete data already collected from previous submissions. Historical enquiries retain all the information that was provided at the time.